Questions we hear a lot

Everything you need to know before starting your order — minimums, production time, payment, and shipping.

Ordering & Production
What's the minimum order quantity (MOQ)?

The minimum varies by product type and factory — some products start from individual sample pieces, while others require a larger quantity for bulk trade orders. Send your order details via the "Request Your Product" page and our team will confirm the exact minimum for that product.

How long does production take?

Usually between 2-6 weeks depending on the product type, order size, and level of customization required (colors, materials, special specs). For urgent orders, we try to recommend factories with faster stock availability.

Can you manufacture to custom specifications?

Yes, we can coordinate custom production based on the dimensions, colors, or materials you need — and we oversee production of an initial sample for approval before committing to the full order.

Payment
What payment methods do you accept?

We accept direct bank transfer, and letters of credit (L/C) for large trade orders. We discuss payment details and scheduling after agreeing on the final quote.

Is a deposit required?

We usually require a deposit (the percentage varies by order size and factory type) to start production, with the balance settled before shipping or as agreed in advance.

Shipping & Delivery
What shipping terms are available (FOB / CIF)?

We can arrange shipping to suit you — FOB (delivered onto the ship at a Chinese port) or CIF (including cost, insurance, and freight to the destination port). We'll break down the cost and difference in detail based on your order.

How long does delivery take approximately?

From the date production is complete, sea freight to Saudi Arabia and the Gulf usually takes 3-5 weeks depending on the port and final destination, in addition to the production time itself.

Do you ship to all cities in Saudi Arabia and the Gulf?

Yes, we arrange shipping to major ports and help coordinate customs clearance and inland delivery to your city.

How do I track my shipment status?

Our team keeps you updated in real time via WhatsApp at every stage — from the start of production, to inspection, to container loading, to arrival of the shipment.

Have another question?

Contact us directly and our team will respond as soon as possible

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